Return Policy

Last updated:

1. Overview

At Kheflaxxvorl, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products purchased from our website at https://kheflaxxvorl.world and the process for requesting a refund.

This policy is provided in compliance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods, without giving any reason. This is known as the "cooling-off period".

To exercise this right, you must notify us of your decision to cancel before the 14-day period expires. You can do so by contacting us at:

  • Email: support-center@kheflaxxvorl.world
  • Address: 7 Exchange Crescent, Edinburgh EH3 8AN, United Kingdom

You may use a clear written statement (such as an email) to inform us of your decision. Please include your order reference number and the date of purchase.

3. Return Conditions

To be eligible for a return and refund, the following conditions must be met:

  • The product must be in its original, unopened, and sealed packaging.
  • The product must not have been used, damaged, or altered in any way.
  • The return must be initiated within 30 days of the delivery date (or within the 14-day cooling-off period for statutory cancellation rights).
  • You must provide proof of purchase (order confirmation email or receipt).

We are unable to accept returns of opened, partially used, or damaged products for hygiene and safety reasons, unless the product is faulty or not as described.

4. Faulty or Incorrect Products

If you receive a product that is faulty, damaged during transit, or not as described on our Website, you are entitled to a full refund or replacement. Under the Consumer Rights Act 2015, you have the following rights:

  • Within 30 days: You are entitled to a full refund for faulty goods.
  • Within 6 months: If a fault develops, the product can be repaired or replaced. If repair or replacement is not possible, you are entitled to a full refund.
  • After 6 months: You may still be entitled to a repair, replacement, or partial refund, although you may need to demonstrate that the fault was present at the time of delivery.

Please contact us as soon as possible if you receive a faulty or incorrect product, and we will arrange for a resolution promptly.

5. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us: Email us at support-center@kheflaxxvorl.world with your order number, date of purchase, and reason for return.
  2. Await confirmation: We will review your request and provide return instructions, including the return address and any reference number required.
  3. Ship the product: Package the product securely in its original packaging and send it to the address provided. We recommend using a tracked delivery service for your protection.
  4. Receive your refund: Once we receive and inspect the returned product, we will process your refund.

6. Return Shipping Costs

  • Statutory cancellation (cooling-off period): You are responsible for the cost of returning the product, unless we agree otherwise.
  • Faulty or incorrect products: We will cover the cost of return shipping. Please contact us before sending to arrange this.
  • Voluntary returns (within 30 days): You are responsible for the cost of returning the product.

We are not responsible for products lost or damaged during return transit. We strongly recommend using a tracked and insured shipping service.

7. Refund Process

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • Refunds will typically be processed within 14 days of receiving the returned product.
  • Depending on your payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

If you have not received your refund within a reasonable timeframe after our confirmation, please check with your bank or payment provider first, then contact us if the issue persists.

8. Exchanges

We do not currently offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

9. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Products that have been opened, unsealed, or partially consumed.
  • Products that have been damaged or altered by the customer after delivery.
  • Products returned without prior authorisation or without proof of purchase.

10. Your Statutory Rights

This Return Policy does not affect your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your statutory rights are in addition to the rights granted under this policy.

11. Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Changes will not affect orders placed before the date of the update.

12. Contact Us

If you have any questions about our Return Policy or wish to initiate a return, please contact us at:

  • Email: support-center@kheflaxxvorl.world
  • Address: 7 Exchange Crescent, Edinburgh EH3 8AN, United Kingdom